Terms and Conditions
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
All content published and made available on our Site is the property of Robin Food and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
When you create an account on our Site, you agree to the following:
You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
Online Supermarket Goods
We are under a legal duty to supply goods that match the description of the good(s) you order on our Site. These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it.
All information, descriptions or images we provide about our products are used to promote the products. Partial differences may be observed in the visual content used for promotional purposes of the products due to the use of imported or representative photographs.
We reserve the right to change, refuse or cancel your order when necessary. If we cancel your order and have already processed your payment, we will refund the amount you paid within 2 business days. You undertake that it is your responsibility to monitor your payment instrument to verify receipt of any refunds.
We accept the following payment methods on our Site:
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through two of the following methods:
Delivery to the Greater London via our Robin Food special fleet
Delivery to the rest of the U.K via DHL parcel
Delivery will take place as soon as reasonably possible, depending on the delivery method indicated. Delivery times may vary due to unforaseen circumstances.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Refunds for Goods
It is not possible to request a refund, except in cases where the food products have a different content or weight than the one advertised, and the expiration date has passed. The return request covers only unconsumed and unopened packaged products.
We accept refund requests for goods sold on our Site for any of the following reasons:
Goods are missing, misplaced, damaged
Returns can be made by mail. To return a good by mail, follow the following procedure:
Send the destroyed or misplaced photo of the products that needs to be refunded.
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Please contact us if you have any questions or concerns. Our contact details are as follows:
Robin Food Ltd, Ozdil House, Unit 17 River Way CM20 2DR, Harlow