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How do I place an order?
1. To place an order with us, first find the product you wish to buy.
2. Change the quantity to the amount you would like to buy.
3. Click on the Add to Cart button.
4. When you have Added the products you want, click on Checkout towards the top right of the page. This will show you what you are buying.
5. Enter your address details, phone number and email address.
6. Using the drop down menu under Payment Method select how you would like to pay.
7. To pay using Credit/Debit card - click on which card you are using and then fill in the details required.
8. To pay using PayPal - once you have been transferred to PayPal, login as normal and fill in the details required.
Once you have placed your order you will receive an email from us confirming it, showing your details and listing the products ordered
What payment methods do you accept?
We accept all major debit and credit card types. We also accept PayPal
How do you deliver?
Our shipping partners are APC Overnight and DX Companies.
Where are you delivering?
Everywhere in the UK
When do you deliver?
All orders placed Monday through Thursday by 11:00 a.m. will be shipped the same day and be delivered the next day. Orders placed before 11:00 a.m. on Friday will be charged extra for Next Day delivery. All orders placed after 11:00 a.m. on Fridays, Saturdays, and Sundays will be shipped the following Monday and delivered on Tuesday.
We do not make any deliveries during the Weekend.
The cargo company reserves the right to change the delivery due to unforeseen circumstances.
What is the minimum order amount?
Minimum order limit is £20 for all purchase
What’s minimum price for free delivery?
Minimum price limit is £50 for free delivery
What if you haven’t got what I want?
You can send an e-mail to info@robinfood.co.uk regarding the issue
What if I have damaged items?
You can send the photo of the product to our e-mail address: info@robinfood.co.uk
What if my delivery is late?
You can track your parcel on DHL website with you track number
What if items are missing from my order?
You can send an e-mail to info@robinfood.co.uk regarding the issue
What is your refund policy?
If your good is missing, damaged, and misplaced; ask for a refund in a polite and formal language. Include details and photo of the product—what was purchased, when, and what the price was. Explain why you want to return the item to our e-mail address: info@robinfood.co.uk
Your refund will be made in 48 hours.
How I can track my order?
Through email, customers will be able to get the tracking number and perform the DHL tracking online. That number is necessary to track the orders that are purchased. You will receive an email notification with all the information and instructions needed to track your orders. DHL provides you a time slot regarding the delivery time for the rest of the U.K.
Same day delivery option is available for orders within Greater London. The hours at which delivery will be made during the day vary depending on the traffic density and force majeure. You will not have to wait for your box at home, as the distribution team in London will call the customer during the delivery and will receive the secure delivery point information.
Updated On;
07/12/2023
1. To place an order with us, first find the product you wish to buy.
2. Change the quantity to the amount you would like to buy.
3. Click on the Add to Cart button.
4. When you have Added the products you want, click on Checkout towards the top right of the page. This will show you what you are buying.
5. Enter your address details, phone number and email address.
6. Using the drop down menu under Payment Method select how you would like to pay.
7. To pay using Credit/Debit card - click on which card you are using and then fill in the details required.
8. To pay using PayPal - once you have been transferred to PayPal, login as normal and fill in the details required.
Once you have placed your order you will receive an email from us confirming it, showing your details and listing the products ordered
What payment methods do you accept?
We accept all major debit and credit card types. We also accept PayPal
How do you deliver?
Our shipping partners are APC Overnight and DX Companies.
Where are you delivering?
Everywhere in the UK
When do you deliver?
All orders placed Monday through Thursday by 11:00 a.m. will be shipped the same day and be delivered the next day. Orders placed before 11:00 a.m. on Friday will be charged extra for Next Day delivery. All orders placed after 11:00 a.m. on Fridays, Saturdays, and Sundays will be shipped the following Monday and delivered on Tuesday.
We do not make any deliveries during the Weekend.
The cargo company reserves the right to change the delivery due to unforeseen circumstances.
What is the minimum order amount?
Minimum order limit is £20 for all purchase
What’s minimum price for free delivery?
Minimum price limit is £50 for free delivery
What if you haven’t got what I want?
You can send an e-mail to info@robinfood.co.uk regarding the issue
What if I have damaged items?
You can send the photo of the product to our e-mail address: info@robinfood.co.uk
What if my delivery is late?
You can track your parcel on DHL website with you track number
What if items are missing from my order?
You can send an e-mail to info@robinfood.co.uk regarding the issue
What is your refund policy?
If your good is missing, damaged, and misplaced; ask for a refund in a polite and formal language. Include details and photo of the product—what was purchased, when, and what the price was. Explain why you want to return the item to our e-mail address: info@robinfood.co.uk
Your refund will be made in 48 hours.
How I can track my order?
Through email, customers will be able to get the tracking number and perform the DHL tracking online. That number is necessary to track the orders that are purchased. You will receive an email notification with all the information and instructions needed to track your orders. DHL provides you a time slot regarding the delivery time for the rest of the U.K.
Same day delivery option is available for orders within Greater London. The hours at which delivery will be made during the day vary depending on the traffic density and force majeure. You will not have to wait for your box at home, as the distribution team in London will call the customer during the delivery and will receive the secure delivery point information.
Updated On;
07/12/2023
How do I place an order?
Placing an order is quick and easy:
- Browse our website and select the product(s) you’d like to purchase.
- Choose the quantity you need.
- Click Add to Cart.
- Once you’ve added all your items, click Proceed to Checkout at the top right of the page to review your order.
- Enter your delivery address, phone number, and email address.
- Select your preferred payment method from the dropdown menu.
- For Credit/Debit Card payments, choose your card type and enter the required details.
- For PayPal, you’ll be redirected to PayPal to log in and complete your payment securely.
After placing your order, you’ll receive an order confirmation email with your details and a list of purchased items.
What payment methods do you accept?
We accept all major debit and credit cards, as well as PayPal.
How do you deliver?
We work with trusted courier companies such as DHL and selected DX partners to ensure reliable delivery.
Where do you deliver?
We deliver across the UK mainland.
Please note: delivery to Northern Ireland is not available.
When do you deliver?
- Monday–Thursday:
Orders placed before 10:00 a.m. are dispatched the same day and delivered the next working day. - Friday:
Orders placed before 10:00 a.m. can be delivered next day with an additional charge. - After 10:00 a.m. on Friday, Saturday & Sunday:
Orders are dispatched on Monday and delivered on Tuesday.
We do not deliver on weekends.
Please note that courier companies reserve the right to adjust delivery schedules due to unforeseen circumstances.
What is the minimum order amount?
The minimum order value is £30.
What is the minimum order value for free delivery?
Free delivery is available on orders over £60.
What if you don’t have the product I’m looking for?
If an item is unavailable, please email us at info@robinfood.co.uk and we’ll be happy to assist.
What if my items arrive damaged?
Please email clear photos of the damaged item(s) to info@robinfood.co.uk or message us on Whatsapp so we can resolve the issue quickly.
What if my delivery is late?
You can track your order on the DHL website using the tracking number provided in your confirmation email.
What if items are missing from my order?
If any items are missing, please contact us at info@robinfood.co.uk or message us on Whatsapp with your order details.
What is your refund policy?
Refunds are accepted only for items that are missing, damaged, or misplaced.
To request a refund, please email info@robinfood.co.uk with:
- Your order details
- A clear explanation of the issue
- Photos of the affected item(s)
Approved refunds are processed within 48 hours.
How can I track my order?
Once your order is dispatched, you’ll receive an email with a tracking number and instructions.
You can track your delivery online via DHL, which may also provide a delivery time slot.